Privacy Notice

Last updated: 05/05/2026

This Privacy Notice sets out how Grow Smart Coaching Ltd trading as Jamie Neil Vaughan Coaching (“we”, “us”, “our”) collects and processes your personal data.

We are the data controller for the personal data we collect directly from you or through our website at https://jnvcoach.com, our online platforms, booking systems, email communications, WhatsApp communications, and social media channels, which for the purposes of this Privacy Notice shall collectively be referred to as “the Website”.

Business name: Grow Smart Coaching Ltd trading as Jamie Neil Vaughan Coaching
Company number: 15730564
Registered office: 22 Shelley Road, Worthing, West Sussex, BN11 1TU
Contact email: [email protected]
ICO registration: ZB799508

For the purposes of this Privacy Notice, personal data means any information that can be used to identify an individual, whether directly or indirectly.

Please read this Privacy Notice carefully and make sure you understand it. If you do not understand or agree with this Privacy Notice, you should stop using the Website and our associated platforms. If you have already provided us with personal data and have questions about how it is used, please contact us using the email address above.

By accessing the Website and providing us with your personal data, you confirm that you are over 18 years of age. This Website is directed to individuals who are at least 18 years old. It is not intended to be used by anyone under the age of 18, and we do not knowingly collect personal data from anyone under 18 years of age.

What personal data do we process, why do we process it, and how do we collect it?

We may process personal data that you provide to us when you:

• visit or use our Website

• book a discovery call

• complete a contact form

• request information about our products or services

• subscribe to a newsletter, email list or free resource

• communicate with us by email, WhatsApp, text message, social media or other online platform

• engage with our social media content

• purchase or enquire about coaching, digital products, courses, resources or other services

• attend discovery calls, coaching sessions, online events or other sessions with us

We may also collect personal data through cookies or similar tracking technologies on our Website. Please refer to our Cookie Policy for further information where applicable.

We may also receive personal data from third-party platforms or service providers, including but not limited to:

• GoHighLevel / LeadConnector

• Meta, including Facebook, Instagram and WhatsApp

• TikTok

• Google, including Google Analytics and Google Search Console where used

• Zoom

• Stripe or other payment providers if used

• email marketing, booking, automation or CRM platforms

• website hosting, analytics, advertising or communication providers

When we process your personal data, we will comply with relevant data protection laws and principles, including the UK General Data Protection Regulation and the Data Protection Act 2018. This means your data will be used lawfully, fairly and transparently, kept securely, and only kept for as long as necessary for the purposes explained in this Privacy Notice.

We will only collect and process your personal data for purposes that are clearly outlined before you provide us with your data, or where we have another lawful reason to do so.

Whenever we process your personal data, we do so on a lawful basis. This may be because:

• you have given your consent

• processing is necessary to perform a contract with you or take steps before entering into a contract

• processing is necessary to comply with a legal obligation

• processing is necessary for our legitimate interests, provided your rights and freedoms do not override those interests

We do not carry out automated decision-making that produces legal or similarly significant effects on you.

Types of personal data we may process

The types of personal data we process will vary depending on how you interact with us, but may include the following.

Personal information

This may include your name, email address, phone number, business contact details, social media profile details, correspondence address, IP address and any other contact details you choose to provide.

We process this information to communicate with you, respond to enquiries, manage bookings, keep appropriate records, and operate our business.

The lawful basis for this processing is usually our legitimate interests, your consent, or steps taken before entering into a contract.

Discovery call and enquiry information

If you book a discovery call or complete an enquiry form, we may collect information about your current situation, goals, challenges, business ideas, areas of interest, and what you may want support with.

We process this information to understand your enquiry, prepare for the call, assess whether our services may be suitable, and communicate with you about possible next steps.

The lawful basis for this processing is usually our legitimate interests, your consent, or steps taken before entering into a contract.

Customer or client information

If you purchase goods or services from us, or become a client, we may process information connected with your purchase, booking, onboarding, coaching relationship, payment, communication history, and the supply of services.

This may include your personal information, billing details, payment information, coaching-related notes, session records, correspondence, and any information reasonably required to deliver the service.

We process this information on contractual grounds, to comply with legal obligations, and for our legitimate interests in managing and delivering our services.

User information

This may include comments, messages, statements, images, documents, videos or other information that you post, send or share through our Website, online platforms, social media channels, forms or communication tools.

It may also include information about how you use our Website and online platforms, such as browser information, page views, pages visited, number of visits, device information, location information, referral source, and login details where applicable.

We process this information to monitor and improve our Website, keep records, respond to communications, maintain the security of our systems, and ensure our content remains relevant and useful.

The lawful basis for this processing is usually our legitimate interests.

Promotional and marketing information

This may include information you provide when signing up for newsletters, free resources, promotions, events, waitlists, campaigns, or other marketing communications.

We may use this information to send relevant updates, resources, offers, invitations, content, newsletters, or information about our products and services.

The lawful basis for this processing may be your consent, our legitimate interests, or another lawful basis where applicable.

In accordance with the Privacy and Electronic Communications Regulations, we may send you relevant marketing information if you have purchased from us or enquired about our products or services, you were given the opportunity to opt out, and you have not opted out.

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails where available or by contacting us directly.

Payment information

If you make a payment to us, payment may be processed by a third-party payment provider such as Stripe, PayPal or another provider.

We do not usually store full card details ourselves. Payment providers process payment information in accordance with their own privacy notices and security standards.

We process purchase and payment-related information for contractual reasons, legal accounting obligations, and our legitimate interests in managing our business.

Special category data

We do not intentionally collect special category data through the Website. Special category data includes information about health, race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, genetics, biometrics, sex life or sexual orientation.

However, because coaching may involve personal conversations, you may choose to share information with us during an enquiry, discovery call, form, message or coaching-related communication that could include sensitive personal information.

Where you choose to share this type of information with us, we will only use it for the purpose for which it was provided, such as understanding your enquiry or delivering coaching services. Where required, we will rely on your explicit consent or another appropriate lawful basis under data protection law.

We do not process data relating to criminal offences and convictions unless you choose to provide it and it is relevant to the context in which you provide it.

Disclosure of personal data

We may use external service providers to support our business and may share your personal data with those third parties where necessary.

These may include:

• GoHighLevel / LeadConnector for CRM, website, booking, email, WhatsApp and automation services

• Meta, including Facebook, Instagram and WhatsApp

• TikTok

• Google services, including analytics, search, email or advertising tools where used

• Zoom for online calls and meetings

• Stripe, PayPal or other payment processors where used

• email marketing providers

• website hosting, domain, analytics, advertising and automation providers

• professional advisers, including accountants, legal advisers or business support providers

• HMRC, Companies House, regulators or public authorities where legally required

We understand that these third parties have appropriate technical and organisational measures in place to protect your data.

We may also share your personal data:

• where necessary for external service providers engaged by us to assist in the provision of services

• where required by our professional support providers

• where required by law, a government body, regulator, court or legal obligation

• where necessary to protect our legal rights

• where required in connection with the sale, purchase, transfer or restructuring of our business or assets

Where we outsource a function or activity to an external service provider, we will only disclose the personal data that provider needs to perform that function or activity.

We do not sell your personal data. We will not share your personal data with third parties for their own marketing purposes unless we have obtained your consent to do so.

Transfer of personal data

Our business is based in the United Kingdom and our Website is intended for use by individuals in the United Kingdom.

Some of the third-party service providers we use may process or store personal data outside the United Kingdom or the European Economic Area. This may include providers of CRM systems, email platforms, analytics tools, payment processors, video conferencing tools, website services, social media platforms or automation systems.

Where your personal data is transferred outside the UK or EEA, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, international data transfer agreements, or other lawful transfer mechanisms recognised under data protection law.

Data security

We take the protection of your personal data seriously and have taken suitable and reasonable steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure.

We limit access to your personal data to those employees, contractors, agents, service providers or third parties who have a business need to know. They will only process your personal data on our instructions and must keep it confidential.

If you submit personal data over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted through the Website, there are inherent risks in transmitting information across the internet. If you prefer, we can arrange for you to submit personal data through alternative means. Please contact us to discuss this.

Data retention

We will not keep your personal data for longer than is necessary for the purpose for which it was collected, including for any legal, accounting, reporting or record-keeping requirements.

The length of time we retain data will depend on the type of data, the reason it was collected, whether you become a client, and whether we are required to keep it for legal or business reasons.

Where personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it.

If you have made an enquiry but do not become a client, we may retain limited contact and enquiry information for a reasonable period so we can manage follow-up, maintain records and respond appropriately if you contact us again.

If you become a client, we may retain relevant client, payment and coaching-related records for longer where necessary for legal, accounting, contractual or professional record-keeping purposes.

The ICO says that where you do not have a specific retention period, you should tell people the criteria you use to decide how long information is kept.

Your rights in relation to the data we hold

You have rights in relation to your personal data. These may include the right to:

• access and receive a copy of your personal data

• ask us to correct inaccurate or incomplete personal data

• ask us to erase your personal data

• restrict how your personal data is processed

• object to the processing of your personal data

• request data portability where applicable

• withdraw your consent where processing is based on consent

You can find out more about your rights by visiting the ICO website:

https://ico.org.uk/your-data-matters/

To help us keep the information we hold about you accurate, please contact us if your personal details change.

Where you have provided consent for us to process your personal data, you can withdraw that consent at any time by contacting us using the email address above.

If you are not happy with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

ICO website: https://ico.org.uk/ICO

helpline: 0303 123 1113

Links to other sites

The Website may contain links to other websites, platforms or services. We are not responsible for the privacy practices of those websites and have no control over how they collect, use or store your personal data.

If you have concerns about the privacy of your information, you should read the privacy notices and terms of those websites before using them or disclosing any personal data.

Changes to this Privacy Notice

We reserve the right to alter or amend this Privacy Notice without prior notice.

If this Privacy Notice is updated, the new version will be posted on the Website with an updated “Last updated” date.

Your first use of our Website after the date of any amendments or alterations will constitute your acceptance of such changes. We recommend that you review this Privacy Notice regularly to keep informed of any changes.

Contact

If you have any questions about this Privacy Notice or how your personal data is handled, please contact:

Grow Smart Coaching Ltd trading as Jamie Neil Vaughan Coaching
Email: [email protected]
Registered office: 22 Shelley Road, Worthing, West Sussex, BN11 1TU